Booking policy

We’re not into corporate fine print, so here’s the deal in plain English:

1. Bookings Made Simple
No deposits, no upfront payments. Fresha will ask for your card to lock in your spot. Don’t stress, your details are safe! The system only gives us access to the last 4 digits.

2. Cancellations & Reschedules
We need 24 hours notice if you want to cancel or shuffle your booking.

• Less than 24 hours = you’ll be charged 100% of your appointment cost.

• If something pops up inside the 24 hours, we’ll try to fill your spot. If we can fill it, we won’t charge it. If we can’t, we’ll need to charge it.

• No-shows (aka vanishing acts) = full charge, no exceptions.

3. Card Issues & Repeat Offenders
If your card fails after a no-show, you won’t be able to book online in the future. You’ll need to call us to clear any remaining balance before rebooking and you will also need to pay for your next booking upfront
Our time matters too, just like yours. Think of it this way: you wouldn’t do your job for free, and neither can we.

4. Running Late
We’re a busy shop, so rock up 5 minutes early if you can. If you’re too late, we may not have time to give you the cut we’re proud of. In that case, the appointment gets cancelled or rescheduled at 100% of the cost.

5. Tweaks to Keep Things Flowing
Every now and then, the schedule has gaps. To make the day run smoothly, we might need to move your booking up to 15 minutes earlier or later. Don’t worry, we respect your time and will let you know if there are any changes.

6. Why All This?
Because time is our most valuable tool. Every missed or late appointment means someone else misses out, and our barbers lose time they can’t get back. These rules keep things fair, the clippers buzzing, and the shop vibes good.

7. The Bottom Line
Turn up, grab a drink, settle in, and let’s get you sorted.

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